Resources

California Resources

California Department of Public Health

The California Department of Public Health (CDPH) is dedicated to optimizing the health and well being of the people in California. For general information please call 916-558-1784. If you are hearing impaired, please call 800-735-2929.

 

Department of Health Care Services

The mission of the Department of Health Care Services (DHCS) is to provide Californians with access to affordable, integrated, high-quality health care, including medical, dental, mental health and substance use treatment services and long-term care. To contact please call 916-440-7548.

 

California Department of Managed Health Care

The California Department of Managed Health Care (DMHC) protects Californian’s health care rights and ensures a stable health care delivery system. It’s their goal to educate and assist healthcare consumers, regulate health plan’s operations and stability and foster a culture of excellence.
To contact please call 1-888-466-2219.

Mailing Address:
California Department of Managed Health Care
980 9th Street, Suite 500
Sacramento, CA 95814-2725

 

Visiting Address:
California Department of Managed Health Care
980 9th Street, Suite 600
Sacramento, CA 95814-2725

 

California Department of Insurance

Consumers, insurance companies, and licensees rely on the California Department of Insurance to ensure that insurance products and services are available to consumers timely, and that they deliver fair and equal benefits. To meet these expectations, the California Department of Insurance ensures that insurers are solvent, consumer complaints are addressed in a reasonable manner, and insurers and licensees play fairly in the marketplace. To contact please call 1-800-927-4357 (HELP).

 

Covered California

Covered California is a free service that connects Californians with brand-name health insurance under the Patient Protection and Affordable Care Act.

CoveredCA.com is sponsored by Covered California and the Department of Health Care Services, which work together to help Californians get the coverage and care that are right for them. To contact Covered California, visit www.coveredca.com or call (800) 300-150

 

Medi-Cal Managed Care and Mental Health Office

The Medi-Cal Managed Care and Mental Health Office of the Ombudsman helps solve problems from a neutral standpoint to ensure that members receive all medically necessary covered services for which plans are contractually responsible.

The Mental Health Ombudsman is designed to create a bridge between the Mental Health Plan system and individuals, family members and friends of individuals, in need of mental health services by providing information and assistance in navigating through the system. To contact, please call (888) 452-8609.

 

My Patient Rights

My Patient Rights (MPR) was founded by patients who have experienced denials, delays, high out-of-pocket costs, out-of-network charges and other barriers to quality, affordable health care from their health plans.
If your health plan has denied any health care services or prescriptions – or if you have experienced any other barriers with your health plan that leave you dissatisfied, My Patient Rights can help you resolve these problems.
If you have additional questions or need further assistance, please email [email protected].

 

Medicine Assistance Tool

PhRMA’s Medicine Assistance Tool (MAT) is a search engine designed to help patients, caregivers and health care providers learn more about the resources available through the various biopharmaceutical industry programs.

 

COVID-19 Updates and Resources

MOASC is continuing to monitor all available information regarding the Coronavirus Disease (COVID-19) pandemic. The health and well-being of MOASC members and the patients that you serve are of utmost importance. In order to support those working directly on the frontlines, MOASC has created a resource center that provides the latest information regarding federal updates, billing and coding and administrative tools, to enable you to continue providing quality cancer care during this crisis. The MOASC Office is working remotely and the office remains “virtually” open during this time of quarantine for member support. If there is something that you need and you do not see it, please contact the office (909) 985-9061 or [email protected] and we will do everything in our power to obtain it for you. We are in this TOGETHER!

The Department of Health and Human Services (HHS) began distributing the initial $30 billion in COVID-19 relief funding to providers as part of the distribution of the $100 billion included in the Coronavirus Aid, Relief, and Economic Security (CARES) Act to support healthcare-related expenses or lost revenue attributable to coronavirus, including caring for the uninsured. This initial distribution of funds will go to hospitals and providers currently enrolled in Medicare and take effect immediately. These are payments, not loans, and will not need to be repaid. For more information click here.

Administrator Tools

Clinical Guidelines

Telehealth

Commercial Insurers

The telehealth guidelines for Medicare Advantage are not as restrictive as traditional Medicare (prior to the waivers released by CMS the week of 03/16/20). Refer to your Medicare Advantage and commercial plans portal for the most current information on telehealth and prior authorizations.

Federal Resources

Payroll Protection Program (PPP)